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Today's managers encounter tremendous resistance in getting others to buy-in to change. The ongoing rounds of downsizing and upheaval have taken their toll, leaving a legacy of skepticism. Therefore, managers must not only have ideas, but must be experts at "selling" the correct answers, information, and measurements to address issues of change.
Securing the Future uses the Theory of Constraints, a breakthrough improvement methodology, to provide solutions to today's management problems. It documents the step-by-step approach to achieving a strategic vision of long-term competitive advantage, employment security, and customer satisfaction. Using a combination of parable, methodology, and case studies, this book presents an in-depth management road map to exponential improvement in any organization.
If you are looking for concrete ideas on how to build the intellectual capital your organization will need in order to thrive in years to come, Securing the Future will show you the way.
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Securing the Future: Strategies for Exponential Growth Using the Theory of Constraints (The CRC Press Series on Constraints Management) Reviews
| 14 of 16 people found the following review helpful:  Excellent guide to eliminating market constraints, By This review is from: Securing the Future: Strategies for Exponential Growth Using the Theory of Constraints (The CRC Press Series on Constraints Management) (Hardcover) I am a Jonah's Jonah focused on eliminating market (external) constraints in a variety of industries. I found this book while taking the External Constraint Course at the Goldratt Institute. While the Eli Goldratt book "Its Not Luck" was inspirational and the Institute class was excellent, "Securing the Future" is what I refer to day by day.  Securing the Future, Amazon Verified Purchase This review is from: Securing the Future: Strategies for Exponential Growth Using the Theory of Constraints (The CRC Press Series on Constraints Management) (Hardcover) It is rare to find a book with so much valuable information and so well written, that also loses my attention as abruptly as Securing the Future. Gerald Kendal does an excellent job of explaining T.O.C. and comparing other improvement initiatives, as well as providing very useful examples of the various trees and diagrams used during the process of analyzing an organization. The clarity of the examples is among the best I have seen. Unfortunately, about a third of the way through the book, examples he provided of methods to solve certain customer service issues seemed so absurd to me, it was very difficult to take any of the remaining material with any seriousness. My first negative reaction came when the author suggested that companies hire a full time person to turn customer dissatisfaction into profit, paying that person 25% of any increased profits. While this sounds like a grand idea on the surface, measuring such improvements for the purpose of... Read more Practical Knowledge, This review is from: Securing the Future: Strategies for Exponential Growth Using the Theory of Constraints (The CRC Press Series on Constraints Management) (Hardcover) This book provides practical tools to increase profits for your organization. Gerald Kendall shares the criterion to prioritize/choose themes for improving customer satisfaction. He suggests that one should focus on those issues for improvement so that the customer is either willing to pay a higher price or ready to give you additional volume, or this would prevent the customer from switching over to a competitor. Improving those customer dissatisfactions, that would not result in one of the above, would not benefit your organization at all. I find many such tips through out this book. |
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